Web accounts

Muthoot Finance Launches Updated Version of Muthoot Online Web Application to Offer Omni Channel

Muthoot Finance has launched the new and improved version of the web application “Muthoot Online” (https://online.muthootfinance.com/), offering an extended range of features that promises an omnichannel experience to its customers.

There are a plethora of features loaded in the web application for all types of loan repayments including Gold Loans, Home Loans, Personal Loans and Auto Loans repayment offered by Muthoot Finance.

The launch event took place on Wednesday, June 29, 2022 at 11:00 a.m. at Muthoot Finance Headquarters in Kochi. It was inaugurated by George Alexander Muthoot, MD of the company and chaired by other senior executives. With the recent web-based upgrade, consumers can enjoy a hassle-free user experience to avail these services at their fingertips from the comfort of their homes.

Customers will have access to the following new features, including:

Ø Fast refunds without any registration

Ø Secure authentication method

Ø Intuitive loan calculator

Ø Easy linking of bank account and PAN card

Ø Easy appointment scheduling

Ø Pay utility bills with ease

Ø Buy insurance and renew Hospicash online

Ø Buy zero interest products online

Ø MGBC Gold Coin Slice Refund

As the industry leader in NBFC Gold Loans in the country, Muthoot Finance has always prioritized customer satisfaction and improving user experience. As the world accelerates towards digitalization, especially post-pandemic, Muthoot Finance, through its digital initiatives, plans to take the entire finance experience to the next level and engage more closely with consumers at using interactive features. Recently, the company also updated its iMuthoot app and launched its WhatsApp Gold Loan feature integrated with its AI-based chatbot, “Mattu”. These initiatives are in line with the goal of emerging as a digitally driven organization in the industry.

George Alexander Muthoot, Managing Director of Muthoot Finance, said: “At Muthoot Finance, we believe in always providing our customers with the best phygital services, whether that is improving the in-branch experience , to provide our Loan@home service or to revamp our digital solutions to help customers further. In a new era of technology-driven financial services, we are excited to launch innovations designed to engage, inspire and immerse audiences of all generations. Customers can avail and repay Gold Loan, Home Loan, Personal Loan and Car Loan, purchase insurance and zero rate products online and access other facilities 24×7 from the comfort of their home . The website provides high-tech security features to ensure the data confidentiality. Our main goal is to create a diversified one-stop financial supermarket that offers various financial services keeping customer orientation as the main objective.