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A major outage hits Amazon Web Services; many sites affected

Amazon’s cloud services network suffered a major outage on Tuesday, the company said, disrupting access to many popular sites. The service provides remote computing services to many governments, universities and businesses, including The Associated Press.

About five hours after numerous businesses and other organizations began reporting issues with Amazon Web Services, the company said in a post on the AWS status page that it had “mitigated” the underlying issue. responsible for the failure. Shortly after, he reported that “many services have already recovered”, but noted that others were still working towards full recovery.

The issue primarily affected Amazon’s web services in the eastern United States, he said. The problems started mid-morning on the U.S. East Coast, said Doug Madory, director of internet analytics at Kentik Inc, a network intelligence firm — among them, the company’s own e-commerce operations. Amazon.

In a statement, Amazon spokesperson Richard Rocha confirmed that Amazon’s warehousing and delivery operations also experienced issues following the AWS outage. Rocha added that the company is “working to resolve the issue as quickly as possible.”

Customers trying to book or change trips with Delta Air Lines were having trouble logging into the airline. “Delta is working quickly to restore functionality to our AWS-supported phone lines,” spokesperson Morgan Durrant said. The airline has apologized and encouraged customers to use its website or mobile app instead.

Dallas-based Southwest Airlines said it moved to West Coast servers after some airport-based systems were affected by the outage. Customers were still reporting outages to DownDetector, a popular clearinghouse for user outage reports, more than three hours after they started. South West spokesman Brian Parrish said there were no major flight disruptions.

Toyota spokesman Scott Vazin said the company’s Eastern US region for dealership services has shrunk. The company has apps that access inventory data, monthly payment calculators, service bulletins and more. More than 20 applications were affected.

Also according to DownDetector, people trying to use Instacart, Venmo, Kindle, Roku and Disney+ have reported issues. The McDonald’s app was also down. But airlines American, United, Alaska and JetBlue were not affected. Kentik saw a 26% drop in traffic to Netflix, among the main web services affected by the outage.

Madory said he didn’t believe the outage was anything harmful. He said a recent cluster of outages at providers that host major websites reflects the changing networking industry. “Increasingly, these outages end up being the product of automation and centralization of administration,” he said. “This eventually leads to failures that are difficult to completely avoid due to operational complexity, but have a huge impact when they do occur.”

Technologist and public data access activist Carl Malamud said the outage highlights how the original design intent of the internet – to be a distributed network with no central point of failure, making it resilient to mass disasters such as a nuclear attack – has been distorted by Big Tech.

“When we put everything in one place, whether it’s Amazon’s cloud or Facebook’s monolith, we’re violating that fundamental principle,” said Malamud, who developed the first Internet radio station and then released it online. a vital database from the US Security and Exchange Commission. “We saw that when Facebook became the instrument of a massive disinformation campaign, we just saw it today with the failure of Amazon.”

It was unclear how, or if, the outage affected the federal government. The US Cybersecurity and Infrastructure Security Agency said in an email response to questions that it was working with Amazon “to understand the potential impacts this outage may have on federal agencies or other partners.”